Deals We Possibly May Refuse to Process

A deal may possibly not be prepared if: (a) the amount of the deal exceeds their available balance, (b) the Card happens to be reported destroyed or taken, (c) we’re uncertain whether you have got authorized the deal, or (d) there clearly was a dispute involving your available stability. If you had been to think you were eligible to receive importance in a sum diverse from that which was credited to their Card Account, you ought to contact the Agency.

Trouble Making Use Of Your Card

  1. You may have to go inside to pay if you experience a problem using your Card at the self-service pump of a gas station.
  2. At the Customer Service number below if you have problems using your Card and you believe you have sufficient available funds for the Transaction, call us.
  3. Whenever we discover deals which are uncommon or dubious, we possibly may spot a short-term safety ”freeze” on your own Card although we make an effort to contact your.
  • Record of one’s Transactions, Card Balance & See Your Stability

    You ought to check always their Card balance and deal history for a basis that is regular. Each month for a fee, you can also receive written statements.

    1. Keep an eye on their deals, like deal Holds, which means you see their Card balance.
    2. You can get a receipt for the Transaction when you withdraw cash or make a purchase. In many cases, the receipt will suggest their Card balance. The total amount furthermore can include payments susceptible to a hold (See area III, Paragraph B ”Transaction Holds”) or perhaps a protection freeze (read part V, Paragraph 3)]
    3. Through the websites, you are able to pick and print deal history for as much as one year for tracking the deals published to their Card account. The quantity of your available funds was additionally available in the receipt you will get once you create a withdrawal or stability inquiry at particular ATMs. You might also need the ability to get at the least two years of written reputation for Card Account deals by calling us in the quantity in the straight back of the card or creating us at Direct Express В® , re Payment Processing solutions, PO field 540190, Omaha, NE 68154-0190. You’ll not feel charged a charge for these details it more than once a month unless you request.


    Your concur to not ever offer or perhaps create your Card or PIN offered to people. If you will do, you are accountable for any Transactions they conduct, even though they go beyond their authorization. For protection grounds your agree never to create their PIN on the Card or ensure that it stays into the place that is same their Card.

    By calling the Customer Service number below as soon as possible if you believe your Card or PIN has been lost or stolen or that someone has or may transfer or take money from your Card Account without your permission, report it. Calling us could be the way that is fastest to report this loss. As soon as your Card or PIN was reported to us as missing, taken or damaged, their Card should be terminated, and you also shall don’t have any obligation for further deals relating to the utilization of the canceled Card.

    Their Obligation for Unauthorized Deals

    Inform us AT THE SAME TIME if you believe their Card or PIN happens to be stolen or lost. Telephoning us in the customer care quantity may be the simplest way of keepin constantly your feasible losings straight straight down. You might shed most of the money in to your Card Account. In the event that you inform us within two (2) company times, you’ll shed a maximum of $50 if anyone utilized their Card or PIN without their authorization. Within two (2) Business Days after you learn of the loss or theft of your Card or PIN, and we can prove that we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500 if you do NOT tell us.

    At Direct Express В® , Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190 if you canРІР‚в„ўt telephone us, you can write to us. If you should be a California resident, you won’t feel accountable for the $500 levels described above the point is. If you should be a brand new York resident, their obligation when it comes to use that is unauthorized of Card will likely not go beyond $50.

    Furthermore, in the event that written deal history or more Card deal facts offered to your programs transfers at once that you did not make, tell us. If you fail to inform us within 120 times following the transfer presumably in mistake is credited or debited to their Card Account, you might not return anything your destroyed following the 120 times when we can prove that individuals might have stopped somebody from using the cash in the event that you have told us with time. A hospital stay, or the illness of a family member) kept you from notifying us, we will extend the time periods if a good reason (such as a long trip.